GENERAL INFORMATION

Eazy CartBD is a premier online shopping destination in Bangladesh, offering a wide range of products including electronics, fashion, home and kitchen items, and beauty and personal care products.

To create an account, click on the “Sign Up” button at the top right corner of our website and fill in the required information. You can also sign up using your social media accounts.

To reset your password, click on the “Forgot Password” link on the login page. Enter your registered email address, and we’ll send you instructions on how to reset your password.

ORDERING INFORMATION

To place an order, browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Yes, you can modify or cancel your order within a certain timeframe. Please contact our customer support team as soon as possible for assistance.

We accept various payment methods including credit/debit cards, mobile banking, and cash on delivery.

SHIPPING AND DELIVERY INFORMATION

Delivery times vary depending on your location and the shipping method chosen. Typically, orders are delivered within 3-7 business days.

Currently, we only offer shipping within Bangladesh. We are working on expanding our shipping options in the future.

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website.

RETURN AND REFUND INFORMATION

We offer a hassle-free return policy. If you are not satisfied with your purchase, you can return it within 15 days of delivery for a full refund or exchange. Please ensure the product is in its original condition.

To initiate a return, contact our customer support team with your order details. They will guide you through the process and provide you with a return authorization.

Once we receive your returned item, it will be inspected. If approved, your refund will be processed within 5-7 business days. The refund will be credited to your original payment method.

TECHNICAL SUPPORT INFORMATION

If you encounter any technical issues, please try clearing your browser cache and cookies. If the problem persists, contact our technical support team at support@eazycartbd.com

You can contact our customer support team via email at support@eazycartbd.com or by phone at 09638 88 06 73. Our support team is available from 9:00 AM to 6:00 PM, Sunday to Thursday.

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